Can I customise my order to better fit my needs?
Definitely! Our sales team are well versed with all business types, and with several years of experience in every market sector, we can help you to find the best possible package. All of our packages offer a great set of hardware, accompanied by a top of the range software, to help you take your business further.
Don’t need a hand scanner? Want a bigger screen? No problem, we can help adapt your package to make sure your new Envytech system fits your business.
I noticed your hardware includes a refurbished Dell computer, why is this?
In order to keep the cost to you as low as possible, we use refurbished Dell Optiplex units. Every single system we give to our customers has been thoroughly inspected for damage, tested for performance issues, and given brand new components where needed. Only if it passes every one of these tests with full marks, is it then allowed to be sold.
We have been using this method ever since we sold our first EPOS system, and have a 99% customer satisfaction rate. And should anything go wrong, we include 1 years free warranty with all packages, and further hardware warranty after, should you require it.
How long does it take for me to get my system?
We pride ourselves on our astounding delivery and set up time, ensuring that we can deliver and setup any system within 5 to 7 working days.
If you have decided to pay monthly, all we need to have to send your system is the contract you received when first purchasing. Once we have received the completed contract from yourself, we will have your system to your door and set up in your business within 5 working days.
If you buy outright, it’s even simpler! Just sign the order confirmation form and you will have your system in your business within 5 working days.
How does your Menu Programming & Onboarding process work?
Our menu programming team is yours to utilise the moment you purchase the system. Working quickly and efficiently, the moment they receive your menu or product list, they will have it programmed onto your system for you within 5 working days (in most circumstances), and over 80% of our customers receive their completed menu or product list within 3 working days!
Our Onboarding process is easy to set up, simply speak to our customer service team and they will book you in for a designated time slot. At the time of your booking, we will give you a call and not only help you to set up your system, but train you on how to use both the hardware and software, as well as train any staff that you have.
Do you supply card terminals?
Yes we do! XE PAY, one of the best upcoming Card Terminal providers, has partnered with ourselves to help bring you an EPOS system and Card Terminal package that is second to none. XE PAY provides extremely low transaction rates, no PCI Compliance fees, no monthly service charge and no authorisation fees!! On top of all this, XE PAY terminal’s directly integrate to all of our software packages, allowing you to put payments directly to the card terminal, from your EPOS system.
To find out more, simply ask one of our sales team for more information.
Can I use my own card terminal?
Yes you can. We offer a seperate “Card” payment option with all of our systems, allowing you to use your own Card Terminal device should you want to continue using a separate supplier. However, due to our close partnership with XE PAY, we do not integrate with any other provider, and will therefore be completely separate systems.
If you are unsure whether you should switch, call our sales team and hear the benefits for yourself.
Are your systems reliable?
We are part of the XE POS group, and as a whole, have over ten thousand active customers, with over a 97% customer satisfaction rate, and sell to the UK, Europe and North America. We have spent years perfecting our craft, and have experimented and come up with the finest EPOS systems for every business type. Alongside this, we are constantly learning new things, improving our software every step of the way, to give you as many features as possible.
Rest assured, our systems offer 24/7 operation with no issues and should something go wrong, or you want to simply ask how to do something, our Technical Support team is there for you every step of the way.
I have a wide range of stock, I need to be able to keep track by using SKU’s.
Our system directly support’s SKU control, and allows you to even further control your stock by creating labels, barcodes, all to help you in your path to total stock control.
Our back office updates in real time, meaning that as soon as a product is sold, it will appear on the back office, whether your in store, at home, or in another country.
I have lots of variants of the same product, does your system support product variants?
Of course! Any item you have can easily be transformed from a single product, into a vast catalogue of different millilitres, nicotine levels, flavour, even VG/PG levels!
Create your own liquids specifically for customers? Using our intuitive variants feature you can seamlessly create an order your customers and have a receipt printed off with the exact ingredients you used.
I need detailed reports to help me understand my best and worst sellers. How much detail does your system go into?
We offer a wide range of reporting tools, all at your disposal directly from your online back office account. From a simple sales report, to comparison charts and graphs, everything is designed from the ground up for you to take your business back into your hands.
How much does it cost to switch to Envytech?
We are one of the most competitively priced EPOS providers in the market, and as we are part of the XE POS Group, we provide top of the range software and hardware along with the great price. Our packages start as low as £99 when taken out with a 12 month support contract for £30 per month.
All of our plans include full hardware, including anything you will need to get started with your new EPOS system, as well as a fully tailored software experience, suited to the needs of your business. On top of this, after the 12 months have been paid off, you own the hardware, and software license, meaning there is no more to pay!
We also provide a buy outright option, which includes a 12 month premium support plan for as little £449.
I can see you are a UK based company, do you provide On-Site help and Onboarding services?
We endeavour to provide the best possible service to all of our customers, no matter their locality. For this reason, we are not able to do calls out to customers unless under extremely specific circumstances, to which there will be a charge applied.
However, this is not an issue! We provide a manual in the box to show you how to plug in and set up the system, as well as the number to call to book yourself in for a full Onboarding and training session.
Everyone within our technical and installations teams are rigorously trained and have over 1 years experience with our systems, all to provide you with the same level of service as if were standing right next to you.
